Refund Policy

At Hangry Joe's, we are committed to delivering a satisfying food experience with every order. We understand that sometimes things don't go as planned, and we want to make sure you feel confident and protected when ordering from us. This Refund Policy outlines your rights, our obligations, and the procedures we follow when handling refund requests, cancellations, and disputes.

Please read this policy carefully before placing an order. By purchasing from hangryjoesfood.click, you agree to the terms described herein. If you have any questions, please contact us at [email protected] before completing your purchase.

1. Our Commitment to Customer Satisfaction

Hangry Joe's takes pride in providing fresh, high-quality food products and services. We recognize that food orders carry unique considerations — including preparation time, perishability, and health and safety standards — that distinguish them from typical retail purchases. Our refund policy is designed to be fair, transparent, and compliant with applicable consumer protection laws in the United States, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act.

We encourage all customers to review their orders carefully before submitting payment and to contact us promptly if any issue arises with their purchase.

2. Eligibility Conditions for Refunds

Refunds may be issued under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered (wrong item, wrong size, wrong customization).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food delivered was spoiled, undercooked, overcooked, or otherwise unfit for consumption at the time of receipt.
• Significant Delay: Your order was delivered significantly later than the estimated time provided at checkout, resulting in the food being inedible or unacceptable.
• Damaged Packaging: The food arrived with damaged, tampered, or compromised packaging that raises reasonable food safety concerns.
• Duplicate Charges: You were charged more than once for the same order due to a payment processing error.
• Order Not Received: Your order was never delivered, and delivery confirmation cannot be verified by Hangry Joe's or the delivery provider.

All refund requests are subject to review and approval by our customer service team. We reserve the right to request photographic evidence or other documentation to verify reported issues.

3. Timeframes for Refund Requests

To ensure timely resolution, refund requests must be submitted within the following timeframes:

Requests submitted outside these windows may not be eligible for a refund. We encourage customers to act quickly, as food-related issues are time-sensitive and documentation is most effective when submitted promptly.

4. Non-Refundable Items and Services

Due to the perishable nature of food and the operational requirements of food service, the following are generally not eligible for refunds:

• Orders where the customer simply changed their mind after food preparation has begun.
• Food items that have been partially or fully consumed, unless a quality defect is clearly documented.
• Customized or special dietary orders that were prepared exactly as specified by the customer.
• Delivery fees, service fees, and platform processing fees, unless Hangry Joe's is found to be at fault for a failed delivery.
• Promotional items, complimentary add-ons, or free items included with a qualifying purchase.
• Orders where the customer provided an incorrect delivery address and the order was delivered to that address.
• Orders affected by circumstances beyond our control, including natural disasters, extreme weather, or third-party delivery service failures outside of our control.
• Gift cards, vouchers, or store credits once redeemed.

5. How to Request a Refund (Step-by-Step)

Follow these steps to submit a refund request to Hangry Joe's:

1. Gather Your Information: Before reaching out, have the following ready:
   • Your full name and contact information
   • Your order number or confirmation email
   • The date and time of your order
   • A clear description of the issue
   • Photographs or screenshots if applicable (especially for quality or missing item claims)
2. Contact Us: Reach out to our customer service team via email at [email protected]. In the subject line, write: "Refund Request – Order #[Your Order Number]".
3. Describe the Issue: In the body of your message, clearly explain the problem with your order. Include all relevant details and attach any supporting photos or documentation.
4. Await Confirmation: Our team will send you an acknowledgment email within 1–2 business days confirming receipt of your request and providing a reference number.
5. Review and Decision: Our customer service team will review your claim and may follow up with additional questions. A decision will be communicated to you within 3–5 business days of your initial submission.
6. Refund Issuance: If your refund is approved, it will be processed according to the payment method timelines outlined in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time varies depending on the payment method used at the time of purchase:

Please note that while Hangry Joe's processes refunds promptly upon approval, the actual time for funds to appear in your account depends on your bank or payment provider. Hangry Joe's is not responsible for delays caused by financial institutions. If you do not see your refund after the stated timeframe, please contact your bank before reaching out to us.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may be applicable in the following situations:

• Only one or a few items from a larger order were incorrect, missing, or unsatisfactory.
• The food quality issue affected only part of the order.
• A promotional discount was applied at checkout and the refund is adjusted to reflect only the amount actually paid for the affected items.
• The delivery was significantly delayed, but the food was ultimately received and partially consumed.
• The customer accepted a replacement item of lower value, with the price difference refunded.

Partial refund amounts will be clearly communicated to the customer prior to processing. If you disagree with a partial refund decision, you may escalate the matter using our dispute resolution process outlined in Section 10.

8. Exchange Policy

Due to the perishable and time-sensitive nature of food products, direct item exchanges are generally not available for delivered food orders. However, in certain situations, we may offer the following alternatives at our discretion:

• Replacement Order: If an incorrect or significantly defective item was received, we may offer to send the correct item at no additional cost, subject to availability and delivery feasibility.
• Store Credit: Instead of a monetary refund, we may offer store credit of equal or greater value for use on a future Hangry Joe's order.
• Menu Substitution: For pickup orders, if a menu item becomes unavailable after your order is placed, we may contact you to offer a suitable substitute at the same price point.

All exchange or replacement offers are subject to the operational capacity of Hangry Joe's at the time of the request and are not guaranteed in all situations.

9. Cancellation Policy

We understand that plans change. Here is our cancellation policy for orders placed through hangryjoesfood.click:

9.1 Orders Not Yet in Preparation

If you cancel your order within 5 minutes of placing it and before food preparation has begun, you are entitled to a full refund of the amount paid, including any delivery or service fees charged.

9.2 Orders in Preparation

Once our kitchen staff has begun preparing your order, cancellations are generally not accepted, and no refund will be issued. Food preparation begins quickly after an order is confirmed to ensure freshness and timely delivery.

9.3 Orders Out for Delivery

Orders that are already out for delivery cannot be cancelled. If you are not available to receive the delivery, please contact us immediately at [email protected] to discuss available options.

9.4 Scheduled Orders

If you have placed a scheduled or pre-order, you may cancel without penalty up to 1 hour before the scheduled preparation time. Cancellations made within 1 hour of preparation time will be treated as in-preparation orders and may not be eligible for a refund.

9.5 Cancellations Due to Hangry Joe's

If Hangry Joe's must cancel your order due to ingredient unavailability, technical issues, or other operational reasons, you will receive a full refund automatically within the applicable processing timeframe, and we will notify you promptly by email.

10. Dispute Resolution Process

If you are not satisfied with the outcome of a refund request, you may initiate a formal dispute. Hangry Joe's is committed to resolving all disputes fairly and efficiently.

10.1 Internal Escalation

If you believe your refund request was not handled appropriately, you may escalate by emailing [email protected] with the subject line: "Dispute Escalation – Reference #[Your Reference Number]". A senior member of our customer care team will review your case within 5 business days.

10.2 Chargeback Rights

If you paid by credit or debit card and believe you have been wrongfully charged, you have the right to initiate a chargeback with your card issuer or bank. We encourage customers to first attempt to resolve the matter directly with us, as chargebacks can delay resolution. However, we fully respect your right to pursue this option under applicable banking regulations.

10.3 Third-Party Mediation

If an internal resolution cannot be reached, either party may request voluntary mediation through a mutually agreed-upon third-party mediator. Costs of mediation will be shared equally between both parties unless otherwise agreed.

10.4 Consumer Protection Resources

As a U.S.-based business, Hangry Joe's operates in accordance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in commerce. Customers may also file a complaint with the FTC at www.ftc.gov or contact their state's Attorney General office for consumer protection assistance.

11. Special Circumstances and Force Majeure

Hangry Joe's will not be held liable for delays, order failures, or quality issues resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather events, or public emergencies
• Government-imposed restrictions or health mandates
• Third-party delivery service outages or failures
• Internet or platform technical disruptions
• Supply chain shortages affecting ingredient availability

In such cases, we will make every reasonable effort to notify affected customers and offer store credit or rescheduled orders where possible.

12. Amendments to This Policy

Hangry Joe's reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to hangryjoesfood.click. We encourage customers to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

If you need to request a refund, ask a question about this policy, or escalate a dispute, please reach out to us using the contact details below. Our customer service team is here to help and will respond within 1–2 business days.

We value your trust in Hangry Joe's and are dedicated to making every interaction a positive one. Thank you for choosing us, and we look forward to serving you again.

This Refund Policy was last updated on May 28, 2026 and applies to all purchases made through hangryjoesfood.click. This policy does not limit any statutory rights you may have under applicable U.S. federal or state consumer protection law.